Great experience!!! Know what you want and you will get what you want, plus some.
I had a good experience with freedom ford. I factory ordered a truck and I got what I wanted. Jas Gill from sales did a great job in getting me the truck and Tejas Patel assisted me on his absence. All my questions were answered then and there and made sure am getting the truck as I wanted it from factory.Friendly and welcoming staff, convenient location. Kept through all the promises and hassle free buying experience, actually made a factory order look simple and easy.
The sale of my new truck and service performed on my past truck is what brought me to Freedom Ford. The fact that the people I have dealt with have made it feel like they want my business not just my money has kept me there. From sales to financing they have done whatever they can to make sure I was happy with the vehicle I was getting. All questions I have had, were either answered by my sales rep or his manager, or directed to someone that could answer them. It is sales staff and support like what Freedom Ford employs that will have me continuing to come there for my future sales. I want to thank Jevon Francis and those that worked with him for a great truck, and hope to deal with them again in the future.
Honestly whenever something goes wrong with my car I always dread the bill that is going to come with it. In the last two months two things had gone wrong with my car both times I received exceptional customer service, they didn't try to up sell me they let me know what was wrong, what needed fixing and what could wait! When my wheel bearings went I thought I would have to pay out of pocket, they let me know right away it was covered under my warranty! I don't have anything but good things to say about them. Fast, Efficient & Friendly!
I had a few issues in my first encounter with Freedom. Patrick gave me a call today and has address the opportunities presented. I appreciate that no excuses were offered. Only solutions were discussed on how they can improve their service. I respect that attitude. My compliments to Patrick and Freedom for contacting me. Looks like I will be going back!
Excellent Staff and Services done
Were willing to negotiate
I recently had my 2016 Mustang GT in for servicing. Also had my summer wheels put on and winter wheels were put in my car in a nice organized fashion which is not easy! My car was taken in fairly quickly and work was done within the time I was told it would be. While you're waiting you can have coffee and watch tv or maybe go upstairs and have an amazing breakfast! Always a great experience when I take my car in!!!
I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised that yes, the lurch was very apparent but that they had made an "adjustment" and that it was now "as good as it was going to get!". I had the vehicle back in a couple more times and on one occasion they replaced a pump in the transmission. The problem only got worse. On each visit to the Service Dept I received the same answer - there was nothing they could do about it - even though it did not do that when I bought it. The response didn't make sense. It was recommended by a friend that I take the vehicle in to Freedom Ford. Lornel and his staff (Kami was excellent) have a reputation of have not only great service, but experienced mechanics. It didn't take them long to realize that the original pump replacement had been done incorrectly and the result was a significant amount of transmission damage. Lornel and Kami made sure that I was apprised at every step and when I got the vehicle back, it was as good as new! A big thank you to the Freedom Ford Team and rest assured, that when I next need servicing you will be top of mind.